top of page

Frequently Asked Questions (FAQ)

1 - What audience does Venus' Secret Spa serve?

We provide moments of relaxation, balance, peace, beauty and harmony in the midst of your day-to-day. In this sense, we do not serve only one type of public, but everyone who wants to reserve a moment for themselves or give a gift to someone dear.

2 - What services does the Spa provide?

We offer BATHS , immersion baths , shower and foot hot tub , a great line for AESTHETICS , Facial Laser , Hair Removal with Line , Facial Lymphatic Drainage , Skin Cleansing , Intense Pulsed Light , Facial Muscle Modeling Massage , Peeling , Facial Shiastu , Bath Moon , Exfoliation , MASSAGE AND THERAPY , Laser Acupuncture , Crystal Therapy , Modeling Massage , Lymphatic Drainage, Laser Therapy , Sports Massage, Tired Leg Massage , Hot Stone , Quick Massage , Foot Reflexology , Shiatsu , Intuitive Massage , Reiki , in addition of RITUALS AND SPA DAY

We also offer gift vouchers so our customers can gift friends, colleagues and family.

3 - What are the opening hours of the spa?

The spa is open from Tuesday to Friday from 10:30 am to 8 pm and on Saturday from 8 am to 6 pm. 
It is important to note that prior appointment is always required, which can be done by phone: +55(11)3814-2797 / 3032-6957, WhatsApp: +55(11)98799-0176.

4 - What services does THE SPA NOT OFFER?

Since 1998, we have maintained a high-level work recognized by major portals and with more than 11 thousand satisfied customers. We only offer services related to well-being, beauty and relaxation without any relation to erotic massages, sex and related activities .

5 - How can I be attended to?

Our service is performed by phones +55(11)3814-2797/ 3032-6957, Whatsapp +55(11)98799-0176 - click on the WhatsApp icon on our website!

English assistance by message.

6 - Where is the Spa located?

We are located at Rua Costa Carvalho, number 187, in Bairro Pinheiros, in the city of São Paulo, state of São Paulo, Brazil. 
Click on the following link to access our address via Google Maps .

7 - How long do the spa sessions last?

The sessions have different durations depending on the type of procedure. Especially in Spa Day sessions where more than one therapy or procedure is grouped, they can last from 2 to 6h20. 
Consult each of the procedures on our website to evaluate.
Also, always count on our team to answer your questions and advise you for the best spa experience. 

8 - Does the spa provide appointments and services in English?

For text service, send a message to our WhatsApp: +55(11)98799-0176.
English assistance by message.

9 - What does it mean to be a Travellers' Choice Spa on Trip Advisor?

Venus' Secret Spa is a Trevellers' Choice on the world's most recognized platform for guest and traveler reviews and reviews. Being a Travellers' Choice location means having an excellent reputation with the vast majority of guests who have rated and reviewed the spa on TripAdvidor. Since 1998, we have served more than 11,000 satisfied customers, the result of a dedicated work from the first service, in the therapy sessions at the spa and after service. 
See more about the excellent reputation we have on TripAdvisor and Google

10 - Does the Spa offer gift cards so that I can give a gift to a friend or family member?

Yup. We offer several types of gift vouchers and, in addition, all services offered can be offered as gift vouchers with vouchers that are sent to customers so that they can give gifts to colleagues, employees, friends, family and companions._cc781905-5cde -3194-bb3b-136bad5cf58d_
Click here to see our current Gift Cards. 

11 - Does the Spa serve larger groups of bridesmaids and groomsmen and other groups?

Not. At this time we do not serve groups simultaneously. Day Spa service is only offered individually and for two (doubles or couples).
The service for massages takes place in the same environment (same room) only for two people.
We serve a maximum of four people exclusively for the "Let it flow" therapy, with an average duration of one hour and at the time of tea and cookies.

12 - How do gift cards / gift vouchers work?

We create ways for the customer to be able to gift their love, family or friends. In addition, customers can also purchase gift cards / vouchers as a corporate gift, offering a treat to employees, co-workers, customers and suppliers. After the purchase is made, the customer sends his/her full name and the person's name to our team to make a beautiful Gift Voucher that is virtual. So, you can send it to the gifted person and they will schedule with us according to their schedule.

Do you still have questions about our services, service, reception, structure or other details? Contact us by phone or WhatsApp so that our team can advise you in the best way. 

bottom of page